Shipping & Returns
Shipping Terns and Conditions
SHIPPING RATES AND TRANSIT TIMES
UNITED STATES & U.S. TERRITORIES
Most orders are shipped via United States Post Office (USPS) within 24-48 hours after processing. USPS FIRST CLASS MAIL expected delivery of item(s) within 3-5 business days varying by state. For orders in Hawaii expected delivery is within one business day.
Shipping: $3.75(flat rate to 50 states)
FedEx 2nd Day: $19.99(flat rate to 50 states)
Customers requesting expedited shipping can choose from the following methods:
(FEDEX AND USPS EMS) orders that come in before 12 p.m. Hawaii Standard Time (HST) will be processed the SAME DAY except weekends and holidays.
CANADA AND MEXICO
Express Mail® International service - 5 business days, $43.00
Priority Mail® International Small Flat-Rate Box - 6-20 business days, $26.00
INTERNATIONAL Other Countries
Express Mail® International service - 5 business days, $63.00 and up(depend on the specific location)
For United States Only:
USPS FIRST CLASS Mail shipping is FREE with a purchase of $39.00 USD or more (after credits/discounts are applied. Please note that shipping charges are not included in your shopping cart).
*This offer may be canceled at any time and is subject to change without prior notice.
*Shipping upgrades are not available on Free Shipping Promotion.
*Shipping upgrades are subject to the corresponding shipping charge.
*We reserve the right to change or discontinue Free Shipping Promotion at any time.
*If your order is delayed we will notify you by phone or email.
SHIPPING/TERMS AND CONDITIONS:
FedEx and EMS guarantees on-schedule delivery of packages shipped via FedEx 2nd Day and US Post Office Express Mail Service Select for all 50 states where these services are available.
The on-schedule delivery of packages guarantee DOES NOT apply to USPS FIRST CLASS shipments that are delayed due to causes beyond FedEx and USPS’s control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; and any delay due to natural disasters and FedEx and USPS is not liable for any form of reimbursement on shipping charges.
Return and Exchange
We hope you enjoy your Ash Jewelry purchase. However, If you are not satisfied with your purchase, we will gladly help you to exchange or return your product, when it falls within the guidelines below.
Refund Method for Returns with Original Receipt
If you paid with Money Order or Cashier Check, your refund will be a Check.
If you paid with Credit Card or Debit Card or PayPal within 60 calendar days, your refund will be Same Card or Same PayPal account. Otherwise you refund will an our business check.
Special Order/Custom Items cannot be returned or exchanged unless damaged upon receipt. Pre-Paid Cards such as Gift Cards are non-refundable, and cannot be returned or used to purchase other gift cards. Special terms and conditions are included with each card. Akela reserves the right to amend these terms at any time and to make exceptions on case-by-case basis.
100% Satisfaction Guarantee
All returns and exchanges must be in original condition and include all accessories. Ash Jewelry reserves the right to deny any return or exchange and may request identification as a condition of return or exchange.
30 Day Return Policy with Original Invoice.
To help facilitate the return, mail back your original invoice and gift box(or other accessories) for all exchanges, returns.
Please returned or exchanged your items(s) within 30 days after received the package with Original invoice, in original packaging with original gift box. A 15% Restocking Fee might applied if missing packaging or gift box.
Add: PO Box 8357
Honolulu HI 96830